BerryXlim Refund Policy
We value your satisfaction and strive to provide the best possible experience with BerryXlim. Please read our refund policy carefully to understand the terms and conditions.
1. Eligibility for Refunds
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- Unopened Products: Refunds are available for unopened, sealed products returned within 3 days of purchase.
- Damaged or Defective Products: If a product is received damaged or defective, we will provide a replacement or a full refund.
- Customer Dissatisfaction: For first-time customers, we offer a “Satisfaction Guarantee.” If you are not satisfied and have used the product as directed, you may qualify for a partial refund or store credit.
2. Conditions for Returns
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- The product must be returned in its original packaging.
- Proof of purchase (receipt or order confirmation) is required.
- Refunds are only applicable for purchases made directly from the official BerryXlim website or authorized sellers.
3. Refund Process
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- Initiating a Refund: Contact our customer support team at enquiries@berryxlim.com within 30 days of receiving the product to initiate a refund.
- Processing Time: Refunds will be processed within 5–7 business days after we receive the returned product.
- Refund Method: Refunds will be issued to the original payment method used for the purchase.
4. Exceptions
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- Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong or defective product).
- Refunds are not available for products purchased during promotional sales unless the product is defective.
5. Non-Returnable Items
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- Products that are opened or partially used are non-refundable unless covered by our Satisfaction Guarantee.
- Free samples or promotional items are not eligible for refunds.
6. Satisfaction Guarantee
You may be eligible for a partial refund or store credit after completing a brief questionnaire to help us understand your concerns.
For first-time buyers, we offer a one-time satisfaction guarantee. If you are dissatisfied, even after using the product, contact us at enquiries@berryxlim.com.